Every inquiry for a trial session is a potential student. But how many inquiries are lost due to delayed responses or lack of a systematic approach? CRM in SpotBasket OS solves this problem.
Automatic Inquiry Reception
SpotBasket OS accepts inquiries from all channels:
- Website form
- Phone calls (integration with IP telephony)
- Social networks
- Messengers
- Direct academy visits
All inquiries go into a unified database and are never lost.
Sales Funnel
The system guides each lead through the funnel:
- New Inquiry — initial contact
- Call Made — administrator reached out
- Trial Session Scheduled — date and time agreed upon
- Trial Session Completed — student tried it out
- Membership Purchased — converted to client
At each stage, the system reminds you of necessary actions.
Communication Automation
SpotBasket OS automatically:
- Sends SMS with booking confirmation
- Reminds about trial session a day before
- Follows up after session with membership offer
- Sends special offers to those who didn't purchase
Performance Analytics
The CRM module shows:
- Where inquiries come from (ads, social media, word-of-mouth)
- Conversion at each funnel stage
- Average check by source
- ROI of advertising campaigns
This helps you understand where to invest your marketing budget.
Database Management
CRM allows you to segment the database:
- By children's age
- By inquiry source
- By level of interest
- By family budget
Targeted campaigns work better than mass ones.
Schedule Integration
From a lead's card, you can immediately:
- View available slots for trial session
- Book a training
- Create a membership
- Assign a coach
Everything in one interface, without switching between systems.
Results from Our Clients
Academies using SpotBasket OS CRM:
- Increase lead conversion by 40%
- Reduce inquiry processing time to 15 minutes
- Improve student retention by 25%
- Save 10+ hours of administrator time per week
Start Using CRM
The CRM module is available on the Professional plan and higher. Try it free for 14 days!