Guarantee

Our Guarantee to You

At Spotbasket, we are deeply committed to providing an exceptional basketball coaching experience. Our platform is home to some of the world's most knowledgeable and experienced coaches, and we stand behind their ability to help players of all levels improve their skills and reach their basketball goals.

100% Money-Back Guarantee

We are so confident in the abilities of our coaches that we offer a 100% money-back guarantee on every single session booked through Spotbasket. If for any reason you're not satisfied with your session, we are committed to making it right.

How it Works

Booking and Payment: When you book a session with a coach, you'll pay the session fee upfront. Rest assured that Spotbasket will hold the funds securely until the session is completed.
Feedback and Review: After each session, we encourage you to share your experiences. Your feedback is not only valuable to your coach but also allows us to continually monitor and improve our services.
Requesting a Refund: If you're not completely satisfied with your first session, you have the option to request a refund within 48 hours after the session. We will refund the full amount for any subsequent sessions purchased, except the cost of the first session. If you are satisfied with the first session, we will not refund the cost of the remaining sessions purchased. This policy ensures fairness for both our valued players and coaches.

Fairness and Transparency

We pride ourselves on our transparency and fairness. Our refund request process is thorough and fair, ensuring every case is reviewed individually. We are here to support both players and coaches, and we work hard to maintain a healthy, respectful environment for all.

Confidence in Our Coaches

Our 100% money-back guarantee is a reflection of the confidence we have in our coaches. Each coach on our platform is vetted for their experience, expertise, and passion for teaching. We stand behind them because we know they deliver quality and value in every session.

We understand that entrusting your basketball development to a coach is a significant decision. That's why we're committed to minimizing your risk and ensuring your satisfaction. When you book a session on Spotbasket, you're not just booking a coaching session—you're investing in your basketball future with confidence.

Your Satisfaction, Our Commitment

We're here for you. If you have any questions about our guarantee, the refund process, or anything else, please don't hesitate to contact us. We're committed to ensuring your Spotbasket experience is positive, productive, and inspiring.

Your journey to becoming a better basketball player starts here. Book with confidence on Spotbasket. Because we're not successful until you are.